Terms of Service

Last updated: July 20, 2026

These Terms of Service (“Terms”) are a legal agreement between you and Grow Labs LLC (“Grow Labs,” “we,” “us,” or “our”) governing your use of the Conceiva mobile application and related services (the “Service”). By downloading, accessing, or using Conceiva, you agree to these Terms. If you do not agree, do not use the Service.

Please read Section 13 carefully. It contains a binding arbitration agreement and a class-action waiver that affect how disputes between you and Grow Labs are resolved. If you are a US resident, this affects your legal rights, and you have 30 days to opt out. Nothing in these Terms waives any right you have under your local law that cannot be waived.

1. Eligibility

You must be at least 16 years old to use Conceiva in the United States, 18 in the United Kingdom, and the applicable digital-consent age (13 to 16) in the EU/EEA (13 elsewhere), or older where your local law requires. Conceiva is intended for adults, not for children. By using the Service, you represent that you meet the minimum age, that you can form a binding contract with us, and that you will comply with these Terms and all applicable laws.

2. The Service

Conceiva is a period, cycle, and ovulation tracker for people trying to conceive. You log your period and related information, and Conceiva uses your history to predict your fertile window and ovulation, show a daily conception-chance view, and track the symptoms and test results you log. Optionally, with your permission, Conceiva can import overnight temperature you already recorded from Apple Health or your Oura account to help inform these estimates.

Not medical advice. Not a medical device. Conceiva is a wellness and educational app. It is not a medical device and is not a substitute for professional medical advice, diagnosis, or treatment. It does not guarantee conception or any health outcome, and its predictions and estimates are informational only and may be wrong. Always consult a qualified healthcare professional for family-planning or fertility questions, and for a medical emergency contact your local emergency services.

3. Use at your own risk

Our goal is to make cycle information useful to you, but the Service cannot and does not guarantee any health outcome, including conception. Any prediction, estimate, fertile window, conception-chance view, test-line reading, or insight is provided for general, informational purposes and may be wrong or incomplete. Your use of the Service, and any decision you make in reliance on it, including any decision related to conception, pregnancy, or your health, is at your sole risk. The Service is not intended to serve the same purpose as a medical or scientific device or a healthcare provider.

4. Your responsibility

You are responsible for the information you provide, for activity on your device, and for keeping your device secure. The Service is intended for your personal, individual use. Conceiva does not use accounts or passwords; your data lives on your device.

5. Third-party imports

If you choose to allow imports from a third-party service such as Apple Health or your Oura account, you authorize Conceiva to import the data you approve. Conceiva imports data you already recorded; it does not control any device or hardware. Your use of any third-party service is also governed by that provider's own terms and privacy policy, and you can stop the import at any time. Conceiva is not responsible for third-party services and is not affiliated with, endorsed by, or sponsored by their providers, including Ōura Health Oy.

6. Subscriptions, billing, and cancellation

Conceiva offers auto-renewing subscriptions. The price, billing period, and how to cancel are shown in the app before you purchase. Please review them carefully.
Payment is charged to your Apple App Store account at confirmation of purchase.
Subscriptions renew automatically at the same price unless you cancel at least 24 hours before the end of the current period. We will tell you in advance, through the App Store, of any price change, and a price change takes effect only at the start of the next period.
If your plan includes a free or reduced-price trial, it automatically converts to a paid subscription when the trial ends unless you cancel before then.
Deleting the Conceiva app does not cancel your subscription. You manage and cancel your subscription in your Apple App Store account settings. Cancellation takes effect at the end of the current billing period.
Except where the law requires otherwise, payments are non-refundable, and refund requests are handled by the App Store under its policies. Where the App Store's terms conflict with these Terms regarding purchase, billing, cancellation, or refunds, the App Store's terms govern.

7. AI features

Conceiva's optional AI chat and photo analysis are powered by a third-party provider (OpenAI). The first time you use either feature, we ask for your explicit agreement before anything is sent, and you can decline. AI responses are generated automatically, may be wrong or incomplete, and are not medical advice. Do not rely on them for medical decisions.

8. Acceptable use

You agree not to:

Use the Service unlawfully or in violation of these Terms.
Reverse engineer, interfere with, or attempt to gain unauthorized access to the Service.
Copy, resell, or commercially exploit the Service without our permission.
Upload content that is unlawful or infringes others' rights.

9. Intellectual property and your content

The Service, including its software, design, and content, is owned by Grow Labs LLC and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use Conceiva for your personal, non-commercial use. You retain ownership of the data and content you provide, and you grant us only the limited license needed to operate and provide the Service to you.

10. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any estimate, insight, prediction, or window it produces is correct or reliable. Some jurisdictions do not allow certain warranty exclusions, so some of these may not apply to you.

11. Limitation of liability

To the maximum extent permitted by law, Grow Labs LLC and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss arising from your reliance on the Service, including any decision related to conception, pregnancy, or health. Our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us for the Service in the twelve months before the claim or fifty US dollars (USD 50). Some jurisdictions do not allow certain limitations, so some of these may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Termination

You may stop using Conceiva and delete your data at any time. We may suspend or terminate access if you violate these Terms or to protect the Service. Provisions that by their nature should survive termination, including Sections 10, 11, 13, and 14, will survive.

13. Dispute resolution, arbitration, and class-action waiver (US residents)

This Section 13 applies to you if you are a resident of the United States. It does not waive any right you have under your local law that cannot be waived, and it does not apply to the extent prohibited by the law that applies to you.

a. Informal resolution first. Before starting an arbitration, please email us at chenglin@growlabsllc.com with a description of your dispute. We will try in good faith to resolve it for 60 days. Many disputes can be resolved this way.

b. Binding arbitration. If we cannot resolve a dispute informally, you and Grow Labs agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except as stated below. The Federal Arbitration Act governs this Section. Judgment on the award may be entered in any court with jurisdiction.

c. Class-action and jury waiver. You and Grow Labs agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative action. The arbitrator may not consolidate more than one person's claims. You and Grow Labs waive any right to a jury trial.

d. 30-day right to opt out. You can opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing chenglin@growlabsllc.com with your name and a clear statement that you opt out of arbitration. Opting out will not affect any other part of these Terms.

e. Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect its intellectual property. If the class-action waiver in (c) is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court, and the rest of this Section still applies.

14. Governing law

These Terms are governed by the laws of the State of Delaware and applicable US federal law, without regard to conflict-of-laws rules. Subject to Section 13, disputes will be resolved in the courts located in Delaware. If you are a consumer in the United Kingdom, the EU/EEA, or another region whose law gives you mandatory rights, you keep those rights and may bring proceedings in your local courts; nothing in these Terms removes protections that the law of your country of residence gives you.

15. Changes to the Service and Terms

We may modify the Service or these Terms. When changes are material, we will update the “Last updated” date and, where appropriate, notify you in the app. Continued use after changes take effect means you accept the updated Terms.

16. Contact

Grow Labs LLC
Email: chenglin@growlabsllc.com